Privacy Policy

1. Who we are

BookToken (“we”, “us”, “our”) provides queue and token booking software for clinics, salons, coaching desks, and similar counters. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

Contact for privacy questions: support@booktoken.in

2. Information we collect

Depending on how you use BookToken, we may collect:

• Account & business details — owner or staff name, email, phone, business name, subdomain, plan and billing status.
• Booking & queue data — customer name, mobile number, selected desk/counter, date and time slot, token number, and queue status for the tenant you book with.
• Messaging delivery data — WhatsApp/SMS send status and delivery logs needed to operate alerts (not message content beyond what is required for delivery and support).
• Device & app data — app version, device type, crash/diagnostic information, push notification tokens (for example Firebase Cloud Messaging), and approximate network information needed to run the service.
• Permissions on Android (when you grant them)
  • Internet — to load queues, book tokens, and sync with our servers.
  • Camera — to scan QR codes that open a clinic or booking flow (images are not stored as a photo gallery by BookToken).
  • Location — coarse/fine location may be used to help find nearby clinics; we do not sell location data.
  • Notifications — to alert you about booking or queue updates when enabled.
  • Bluetooth — to connect to supported printers for walk-in token slips on Place kit devices.
• Payment information — plan and credit purchases are processed by payment providers (for example Razorpay). We receive payment status and references; card details are handled by the payment provider, not stored by BookToken as full card numbers.

3. How we use information

• Provide booking, live queue, staff serve, and Place kit features.
• Send WhatsApp, SMS, or push alerts when a clinic has credits and has enabled those alerts.
• Authenticate owners, staff, and paired Place devices.
• Process subscriptions, renewals, and prepaid messaging credits.
• Improve reliability, security, and customer support.
• Comply with law and enforce our terms of use.

We do not sell your personal information to third parties for advertising.

4. Who we share information with

• The clinic / tenant you book with — receives the booking name, mobile, token, and queue details needed to serve you.
• Service providers — hosting, databases, push messaging (for example Firebase), WhatsApp/SMS gateways, and payment processors, only as needed to run BookToken.
• Platform operators — aggregate usage, billing, and support notes for operating the platform; not for resale of customer lists.
• Legal requirements — if required by applicable law, regulation, or valid legal process.

5. Data retention

We keep booking and account data for as long as needed to provide the service, meet legal/accounting needs, resolve disputes, and maintain security. Tenants control day-to-day queue operations for their location. You may request deletion of account-related personal data by contacting us (see below), subject to legal retention duties.

6. Security

We use industry-standard safeguards appropriate to the nature of the data (including encrypted transport over HTTPS and access controls for owner/staff accounts). No method of transmission or storage is 100% secure; please use strong passwords and protect device access.

7. Children

BookToken is intended for businesses and general consumers booking services. We do not knowingly collect personal information from children under 13 (or the minimum age required in your country) for the purpose of creating accounts. If you believe a child has provided us personal data, contact support@booktoken.in and we will take appropriate steps.

8. Your rights & choices

• Update or correct account details in the owner/staff consoles where available.
• Disable notification permissions in Android system settings.
• Revoke camera, location, or Bluetooth permissions in Android settings; some features may stop working.
• Request access, correction, or deletion of personal data we hold by emailing support@booktoken.in.
• Uninstall the Android app at any time; uninstalling does not automatically delete server-side bookings already created with a clinic.

9. International users

BookToken is operated primarily for users in India (including IST scheduling). If you access the service from another country, your information may be processed in India or in regions where our infrastructure providers operate.

10. Google Play & third-party services

Our Android apps may use Google Play services and Firebase for distribution, crash reporting, and push notifications. Those services process data under their own privacy policies. We only request permissions that support core app features described above.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of BookToken after an update means you accept the revised policy, unless applicable law requires additional consent.

12. Contact

Privacy requests and questions:
Email: support@booktoken.in
Website: https://booktoken.in